Clinching the Deal


Clinching the Deal gives those answering a hotels incoming enquiries the skills and practise to convert these to bookings, so increasing your business. Effective enquiry handling involves the use of knowledge and techniques to control the call and match your product to the customers needs and so improve your sales.


  • Creating the right first impression
  • Professional telephone techniques
  • Enquiry handling
  • Customer needs and objectives
  • Selling using ‘FABs’
  • Quoting prices & Closing Techniques
  • Buying Signals
  • Up Selling
  • Handling Objections
  • Closing the call

Who for?

For all team members who answer the phone or handle enquiries – Reception, Reservations, Conference & Event sales agents, Wedding Co-ordinators, Spa personnel.


Using discussion questions, activities, games and role play, those attending the training have fun learning the reasons why the techniques work and then put them into practise.


One day to suit you


At your place

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